Shipping Information

INSURED SHIPPING

We offer free express shipping for all our orders and we ship worldwide. All Capucinne items are fully insured and sent worldwide with express shipping and require a signature upon delivery.

EU 1-3 business days, NON EU 2-10 business days *some countries might take longer, please contact us if you are located far out countries like New Zealand or Tasmania for the correct delivery date.
Please do not forget that production time is 6-8 weeks for all made-to-order pieces, which means that is the time we need to produce your piece before shipping it out to your address. The production time does not apply on the ready to ship items, you can see here: https://www.capucinne.com/collections/ready-to-ship
For gold filled or sterling silver items please see shipping details below:
Processing time is 5 - 10 days. These items are usually shipped with priority mail.
Packages under 120 usd will be shipped by International priority airmail, with no tracking and no insurance. You can however contact me BEFORE placing your order if you prefer to upgrade shipping. I'll ship by tracked mail only for orders more than 120 usd and provide you the tracking number and the link for tracking within the notification message. If you want tracking and your order is lower than 120 usd I charge 9 usd.
*The delivery time is provided for REFERENCE ONLY and it is based on our own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during the busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery. Again, please do not forget about our production time, which is 6-8 weeks for all made to order pieces.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. As customs vary from country to country, we are unfortunately not able to advise on these charges, so we would recommend contacting your local customs office for more information before placing your order. Inside the European Union, there is no customs tax. For the US, it depends from state to state. It is usually between 2% and 5%, but please research this field to avoid any inconveniences.

Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery. We will provide tracking numbers as soon as the package is ready to ship. If the package is already shipped out and you need to change your address, you will be required to pay $20 to change the address. This is because DHL considers this as a new shipment and we will be charged for those changes. All our packages are insured and will arrive safely.

RETURNS + EXCHANGES

Capucinne offers a 5-day money-back guarantee or exchange on all purchases. The ordered items can be exchanged for an item of equal or greater value, within the return period of 5 days, as long as it is not the same type of item in an identical or altered configuration. This guarantee excludes items that are customized, rushed, discounted, or on payment/financing plans. Fine jewelry made with higher quality stones is also not covered by this policy. You will have 5 days from the time you sign for your package to postmark it back to us. All items returned must be in new/unused condition with all original documents and packaging. Before sending the package back, contact us at orders@capucinne.com for information on how to ship the item back. Capucinne cannot assume any responsibility for any item not returned in the manner described. We are not responsible for lost or damaged return shipments. Because all our products are hand-made or hand-finished, there are minor deviations in the provided item descriptions, as every stone used is unique. This tolerance is in the cut aspect ratio only. The weight, measured in carats, is as described. The provided measurements of the stones in the descriptions, in millimeters, are for objective purposes only. For example: a couple of round stones can have the same carat weight but might have a different aspect ratio due to these minor variations in their proportions We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used. Refunds will be given less shipping costs.

If you are not satisfied or would like to exchange the item, please contact our customer service at orders@capucinne.com with your order number and the reason for the return/exchange. Include pictures if the reason for return/exchange is a faulty item. Our customer service will then advise you with the next steps.

After your order has been shipped with DHL Express, you will receive a confirmation email with your tracking number. You can track the package using the DHL tracking link provided, or enter your tracking number here to see where the package is at any time.